What makes Goldsmith different from other leadership gurus is, even though he seems like a really nice guy, he’s not here to tell you it’s not your fault. He really pushes you to take responsibility for your actions as a leader and human. The two phrases I have used the most since reading What Got You Here Won’t Get You There are “Thank You” and “I’m Sorry.” I still have a long way to go, but embracing his strategies has helped me be more self-reflective and less defensive. I’ve found that has led to reduced unhealthy conflict in my personal and professional relationships.
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